Review reveals police under strain, recommends reforms

The Queensland Police Service has released the findings of its 100-Day Review, with a focus on improving workforce wellbeing, defining policing priorities, and modernising service delivery across the state.

The review, which began in March, found that officers and staff continue to perform under pressure but are being stretched by responsibilities outside their core duties, such as responding to mental health incidents, managing domestic and family violence cases, and transporting prisoners.

This so-called “mission creep” has contributed to fatigue, resource pressure and reduced operational flexibility, prompting calls for reform.

The review makes 65 recommendations across three strategic areas: resource and wellbeing prioritisation, attrition and retention, and organisational assessment.

Key recommendations include:

• Legislative reform to define core policing responsibilities;

• A new QPS Service Charter and Demand Management Framework;

• A decentralised support model, giving more authority to local commands;

• Better fatigue management and wellbeing support;

• Leadership development, career planning and flexible work strategies.

Independent Advisory Panel member Brett Pointing said the review highlighted the dedication of frontline officers.

“What the Independent Advisory Panel found was a dedicated and hard-working frontline doing their best, but who are suffering fatigue and need additional support,” Mr Pointing said.

He said the panel believed the review “provides a solid blueprint for reform” and would ensure the QPS remains accountable and community-focused.

Acting Commissioner of Police Shane Chelepy said the review captured the voice of the workforce and laid the groundwork for change.

“This Review is not about looking inward, it’s about delivering better outcomes for Queenslanders,” Acting Commissioner Chelepy said.

“It confirms that while our people are going above and beyond, we must change how we support them with better structures and stronger leadership.”

“This marks the beginning of meaningful reform. We are acting now to realign our purpose, modernise our support systems, and build a more resilient, community-focused police service.”

Implementation will be led by Acting Deputy Commissioner Mark Kelly, guided by an Implementation Framework that includes timeframes, leadership accountability and measurable outcomes.

The QPS has committed to regular engagement with government and the workforce as reforms progress.

Review: “A dedicated and hard-working frontline is doing their best, but are suffering fatigue and need additional support”.